Product Launch and Business Growth Blog » online relationships

Groundhog Day Website Marketing

Rick Braddy — Wed, 03 Feb 2010 02:53:35 +0000

Today is groundhog’s day, 2010. And one of my favorite movies was on TV this afternoon – Groundhog Day with Bill Murray and Andie MacDowell.

As it turns out, I have been doing some website sales process audits and optimization for several clients over the past few days… or is it the same day, just repeating over and over and over again?

In the movie, Bill Murry figures out that he’s trapped doing the same things over and over again, with no apparent ramifications for his actions. So he goes on a destructive binge, hognapping Punxsutawney Phil and driving off of a cliff. Unfortunately, this scene reminded me of the website sales processes I seem to see day after day…

Cluttered home pages with so many choices to make that it’s easier to just make no choice at all – and hit the Back button to keep looking.

No compelling offer – to cause a visitor to register and become a lead that the website owner can follow up with, build a relationship with and, someday, make that first sale to when the time is right.

Direct links to product catalogs, with no sales process in place to explain what the product is, its benefits and key capabilities or answer common questions and objections prior to asking for the sale. The “Buy Now” and “Add to Cart” buttons do not close sales, in case you were wondering.

Like Bill Murray, I suddenly realize this as an opportunity – to improve the quality of life of the owners of websites (and their visitors). Instead of feeling trapped living this same dreadful day over and over again, perhaps it would be better to help everyone I can and do my best to improve myself where possible, under the cirsumstances – so here we go…

What I described above are what are commonly called “brochure sites” – websites whose design originally aimed to dispense information instead of generate leads and make sales. Unfortunately, many of these website owners believe their sites are more than brochure sites, because they have added a product catalog and some cute graphics.

One thing they know for certain – their sites are not making them many (if any) sales at all – and most have no idea why. These site owners have all kinds of reasons why their sites don’t sell, but in reality, when I speak to them I find they seem surprised by the realities of what’s actually going wrong.

The formula that works to escape this Groundhog Day of Website Marketing isn’t all that complicated, but it involves applying skill sets that still seem to escape many (most?) web developers today; otherwise, wouldn’t these sites be fixed and structured properly by now?

Here’s the formula for escaping Groundhog Day Website Marketing and making money:

1. Focus the home page on the most important three things you want people to do on your site – not two, not five – three. Three is the magic number of choices that works best anytime you can keep things that simple.

2. Make at least one of those three options a compelling offer – something your ideal customer (someone who buys your product) could not possibly leave your site without. The purpose of this “money magnet” offer is to generate the gravitational forces of desire so strong that it sucks your visitors into clicking on it to learn more and take advantage of this intriguing offer. Clicking on this offer link takes the visitor to the offer landing page.

3. Use an offer landing page as a lead-generation tool that provides more details on the compelling offer, closing the next step, which is the user providing their Name and Email address details – becoming a lead. The leads are added to your email auto-responder, then your visitor is redirected to either: a) a page that provides what they just registered to receive (free report, video, etc.) or b) a solutions page that explains more about the various solutions the site offers to solve the prospect’s pain, needs or desires.

4. The email auto-responder consists of a follow-up sequence that delivers what was originally promised for registration, then email #2 reminds the user a few days later to “consume” what they registered for (so they actually get the value you’re delivering). Emails 3 through 5 delivers additional value, in the form of tips, strategies and useful information that moves your prospect closer to achieving the goal they seek; e.g., losing weight, landing a date that will lead to a relationship, learning how to win at poker, train the dog, train the husband, or whatever the primary job to be done is for your client. This sequence demonstrates your expertise, builds authority and shows you are trustworthy.

5. The sixth email in the sequence makes your prospect an offer to buy – a special offer they can’t refuse if they are a qualified prospect. This email makes a brief summary of the offer, then “sells the click” to the sales page.

6. The sales page is a long-form sales letter that closes the sale. The purpose of this sales letter is as old as direct response marketing and selling itself – to make a sale. It hooks the reader on the primary benefit and differentiation of your product (i.e., your Unique Selling Proposition), establishes rapport with the reader and then promises to deliver a primary benefit, along with a number of secondary benefits.

The sales page then provides proof that what you say is true, in the form of testimonials and other forms of “evidence” that cannot easily be ignored and which exudes truthfulness and transparency. Then the sales page addresses each and every major question and objection that a reasonable prospect is likely to ask and require an answer to in order to make a buying decision. Since there is no other way to get answers to these questions (there’s not a live salesperson there), the sales page must completely answer every question and objection a buyer has – or no sale will be made.

Finally, a summary of everything you’re going to get, what it costs, the guarantee and reasons to buy today are all made in order to close the sale.

And then it snows outside and we wake up to a new day – with a website that makes sales from that day forward – a website that only needs additional sources of traffic to generate even more profits each day than the day before it.

That’s the dream I awake from after each successful client project – a new day dawning where what was once a brochure site is now actually a real e-commerce site, making the site owner the money they have expected all along, but didn’t get from their original web developers, who were long ago fired and never heard from again.

So the next time you hire a web developer who shows you a great-looking design that blows you away, before approving the project for completion, ask them who’s going to actually finish your site by providing what’s outlined in steps 1 through 6 above.

Meanwhile, I have some “errands” to go run with my existing clients, because it’s still Groundhog’s Day somewhere.

P.S. I am not complaining about Groundhog’s Day Website Marketing, because we are in business to help our clients put those steps 1 through 6 in place. It’s easy to write the outline and even understand why each step is necessary, but it’s quite another to actually put a proper sales process in place. As online marketers, this is what we do – work with website owners and web developers to turn good-looking websites into moneymakers. Learn more about how we can help here.

How Successful Email Marketing Is Done

Rick Braddy — Sun, 15 Nov 2009 03:22:42 +0000

Check out this video on how successful permission-based email marketing is broken down into 4 essential steps:

Quality Opt-in Database – build an opt-in database of quality leads, using double opt-in best practices
Timely and Relevant Messages – use good lead nurturing techniques with timely and relevant content and messages, developing a relationship and trust with your prospects
Segment your Database – segment your lists into targeted, topic-focused sub-lists with similar interests
Advanced Email Software – use an advanced email auto-responder system that manages ISP relations for you and run your email marketing campaigns using these integrated systems.

Watch the video for more details:

It’s really not too surprising that the average ROI on email marketing investments is about 57 to 1; i.e., $57 returned for every $1.00 invested into email marketing.

Finally, for a better idea of what kind of ROI you can expect from your next email campaign, try this free email campaign ROI calculator.

B2B Lead Generation

Rick Braddy — Sat, 14 Nov 2009 23:25:37 +0000

Here’s a few excerpts from an excellent post by Brian Carroll, CEO at InTouch and author of Lead Generation for the Complex Sale and the Start with a Lead blog. For more information on the source article, check out the Lead Generation Checklist blog post.

In this particular post, Brian summarizes the 6th in an an 8-part series called the “Lead Generation Checklist”, a comprehensive approach for helping organizations optimize their lead generation processes. Brian outlines a complete system for companies to use in generating leads, as discussed below:

To be successful at generating leads for a complex sale, marketers can’t rely on one specific tactic but rather they need to leverage a portfolio of channels. To illustrate, I created a mind map of what multi-modal lead generation looks like (click image to enlarge).

It begins with a mindset that sees lead generation as an ongoing conversation – with human beings – that’s both multi-modal and iterative. This isn’t about doing random acts of marketing hoping something sticks.

Here are a few tips for creating a mult i-modal lead generation approach that will positively affect your bottom line:

View your Lead Generation Program as you would your financial portfolio. If you can’t measure channels or programs in terms of return on investment to the organization (leads generated, business closed, opportunities in the funnel) then the company should not be expected to invest in them. Maintain an assortment of researched and/or proven best-fit channels that can be drawn upon whenever needed.

Assess the number and mix of channels required. The model above shows a vast number of ways to generate leads for the complex sale. As you look over it, ask yourself a few questions: Which of these channels are we using? Which are our competitors using? Now think of what you know about your prospect’s buying process. Identify the gaps.

Adopt a flexible and iterative approach. Your program should allow marketing and sales to retrofit messages whenever a prospect’s position in the buying process changes. What worked yesterday may not work today. Complacency is not part of the marketing game. Well-performing or under-performing tactics should be quickly identified and dealt with accordingly. If a tactic fails to deliver, be ready to modify it or replace it.

Understand the synergies of various tactics for best ROI. Do you know how your tactics are performing? Are they working together in a complementary way to connect each step in the customer’s buying process? Try to detail a lead generation calendar for the year that maps out anticipated programs and tactics by month and quarter. Employ an effective closed-looped feedback system to structure information from the sales force than can be converted to actionable tactics. Collect sales feedback regularly and as rapidly as possible.

Not only do the disciplined integration and maintenance of a history of touches in the database aid relevancy, they open doors to tactical personalization.

Test and improve every tactic in your portfolio. The best way to maximize your budget resource is get more out of what you’re already doing. I don’t know a CEO or CFO that doesn’t already think this way, so why should marketers be any different? When was the last time you looked at your program and asked, “how can I make this a channel perform better?” Are you testing how you can optimize your lead generation results?

We know that in the complex sale most contacts do not become immediate leads so once dialogue has begun, other tactical modes should be set up to keep the conversation going. Remember, every touch should represent and communicate value. The tactics you choose should ultimately help your future customers (aka leads) form their opinions, directly or indirectly, as they proceed through the buying process.

It’s good to be King

Rick Braddy — Wed, 11 Nov 2009 05:43:19 +0000

It’s been said that on the Internet “Content is king.” Well, if content is king, then relationships go cha-ching!

Of course, cha-ching is the sound of the cash register ringing—the sound of making money.

Another popular online marketing adage is “The money is in the list”—meaning if you have a list of prospects and customers, the money is in farming the list.

In reality, the “Money is in the relationships,” including relationships that are embodied within mailing lists.

No relationship = no money.

Great relationships = great money.

These “Circles of Trust”, as illustrated at the top of this post, are where the real money is made. Get inside one of these major circles, and you’re in the money. And the more of these circles you become a part of, the easier it becomes.

Tapping into these circles of trust is probably the biggest untapped potential for social networks to create tangible value for online businesses.

One of the fastest and most reliable ways to make money online is to build relationships and then turn them into money. Sounds simple enough…

RELATIONSHIPS = MONEY

For example, let’s say you have a friend or business associate that has a newsletter and blog in your target market. Let’s assume this person has built a following of 30,000 newsletter subscribers and 20,000 regular blog readers per month.

These aren’t uncommon numbers on the Internet; in fact, these are relatively small compared to many people I know personally.

So, you convince this person that it would be in her subscribers’ best interest to know about your new product. As an added incentive, you agree to pay her a 20% commission on every sale you make from her subscriber base and blog. Never mind exactly how we will track those commissions (it is easy) for now.

I am going to use this concept of a “Trust-O-Meter” (below) to depict how much trust a prospect has developed in us. The following Trust-O-Meter shows how much our associate’s audience trusts her:

Like a thermometer, the Trust-O-Meter represents the level of trust and relationship strength, in a simplistic way, so we can conceptualize it better. As we see above, our friend’s audience not only trusts her, they like her. We might even consider extending the scale further to the right by adding “Respected” (not shown here).

Why Affiliates and Bloggers Are Trusted

Continuing the affiliate example above, since most of her audience has been with her for some time, they have not only developed a high degree of trust in her, but they also like her. Going beyond trusted to liked is a sure way to make more sales—a lot more sales.

So, we were introduced by our friend and associate to her audience. What is our Trust-O-Meter reading with them at the start?

Because we were introduced by a person the audience (those on the affiliate‘s list) both trusts and likes, we get the benefit of the doubt and begin in a semi-trusted state with her audience.

We will have to earn the rest of their trust…

Together, you and your friend come up with a strategy for communicating and involving the subscribers:

An initial email and blog entry that introduces you to her community
A free teleconference where she interviews you about a hot topic of interest
A recording of the free teleconference posted on the blog site and a brief email note sent to the subscriber list
A free giveaway item you provide that is relevant to her audience
A “special offer,” a time-limited discount on buying your product!

Assuming your product can interest the majority of the 50,000 audience your associate has just introduced you, guess what just happened from the above steps?

First, a foundation of trust and respect existed between your associate and her subscribers and readers. Second, she introduced you to them. You are no longer considered a stranger, so you instantly became semi-trusted.

Next, your free teleconference gave those who attended an opportunity to learn firsthand what kind of person you are and to ask you questions and see how you responded. In effect, you became an authority who is operating at nearly the same level as your associate, and perhaps even at a higher level in your particular area of expertise.

Incidentally, everyone who actually registered for and attended that teleconference just became qualified leads for your product, since they invested some time with you.

Next, everyone else who listens to the recorded teleconference audio also trusts you more (assuming you didn’t blow it during the interview by trying to sell something!) Notice how you have moved up in the Trust-O-Meter!

Next, you gave away some of real value to her audience. This shows what a stand-up kind of person you are, someone who cares and is trying to help.

Finally, she pitches the special offer for your product to the subscribers and audience. In this pitch, your friend is effectively endorsing you and your product, which confers an even greater amount of her trust equity onto you.

I call this “transitive trust,” since her audience now implicitly trusts you primarily because you have been endorsed and approved. Why do you think companies pay so much to get celebrities to endorse their products? Because they are both trusted and liked by so many.

Now, let’s run some numbers to put this example of ours into the proper perspective.

Out of 50,000 subscribers, only 50% are even mildly interested in what you have to say or offer them, leaving 25,000 potential prospects.

By the time she makes these 25,000 the offer, around 40% have enough interest and familiarity to open the email and learn more (This is your email “open rate.”) That is 10,000!

Out of those 10,000, about 25% click through to get more details on this special offer— that is 2,500 qualified prospects that now show up at your website (instead of her blog).

Let’s assume your offer is truly special and motivating to the buyers who have an immediate need and budget, and now trust you enough to buy from you. Let’s assume that 20% end up buying your product over the next 30 days as a result of this campaign.

So you make 500 sales! About 1% of her total subscriber base ended up buying your product. Not bad for a brief campaign with this associate of yours. Let’s say your product sells for $100. You just generated $50,000 in sales.

Let’s say your product sells for $995. You just generated $497,500 in sales! Now you are talking!

What just happened here? You went from zero to half a million in sales and 500 new customers in a matter of a few weeks. That is what happened. What other business do you know of where those kinds of results are possible? It happens somewhere on the Web every single day.

The truth is, this happens in online businesses all the time. In fact, I’ve seen product launches orchestrated with multiple partners who have large subscriber bases sell many thousands of units in less than 24 hours—generating millions of dollars in just hours.

All of this is only possible when you have the right relationships in place.

Remember what I said: Relationships go cha-ching! It’s so true.

And, it’s good to be King!

Crossing the Chasm of Doubt

Rick Braddy — Mon, 09 Nov 2009 14:22:41 +0000

TRUST

The number one reason people don’t buy from us online (besides price and no need) is the fact that we’re strangers and they don’t know us and don’t trust us.

We’re all taught from childhood not to trust strangers. This carries over into business, because most of us have been burned at one time or another by someone we didn’t know.

The old saying that “trust must be earned” is very true.

Big brands like Amazon.com or EBay do not face this same barrier, as they’ve already earned their trust in the market. Unless you have the wind of an established brand blowing behind you, you will certainly have to face and overcome this trust issue. Even if you have a brand, it may not be enough to carry you, especially in new markets.

The other reason people do not believe or trust you is because they realize you are trying to sell them something. In addition, they often have developed an instinctive distrust for sales people because of experiences buying things (and being “hard sold” on things that turned out not to be in their best interest or of value to them).

Lack of trust and belief is probably the single biggest cause of online selling failure (probably offline, too). Fortunately, you can do plenty about this.

When people do not trust or believe us, there is a gap or chasm between us and them. Notice my use of the term “us and them” here. They do not trust us.

To maximize our online sales, we must change this “us vs. them” perspective. We do this by building an online relationship – that eventually blossoms into a customer relationship.

Every relationship begins with a Chasm of Doubt between the two parties. This chasm is often filled with fears, anxieties, questions, misperceptions, and other forms of doubt.

There are those risk-takers who will simply leap right across this chasm, but more often than not, they are the exception instead of the rule.

To attract the big, mainstream part of almost any market, we must convince risk-averse people that they can safely do business with us.

Consider the following picture of the chasm. How many people will put themselves at risk to jump across it?

It is as if we are standing on one side of the canyon or a large gorge, and our prospect is on the other side looking across at us.

He can see us and hear us but isn’t ready to try to jump across this dangerous-looking chasm to join us on the other side, where we can help.

Yet to sell to him, we must somehow help him across this Chasm of Doubt onto our side, where we can have productive conversations about his desires and his needs and how we can best help and serve.

So how are we going to help our prospects cross to our side?

By building a metaphorical Bridge of Trust across the Chasm of Doubt – by removing the perceived risks of being on the same side with us – and avoiding the risky-looking jump we see here.

This “chasm” has been written about before, so this isn’t really new. Remember Jeffrey Moore’s famous “Crossing the Chasm”? Another place I saw this concept being applied to email marketing was Michael Cheney, an accomplished Internet Marketer, who portrays this chasm in his River of Doubt metaphor.

To get across this famous chasm, we must build a ”Bridge of Trust” and get our prospects to start walking across the bridge to reach us on the other side – one-step at a time.

You might be wondering: what can we use to build such a bridge?

Trust is built one step at a time.

It begins by being honest and sincere about helping the prospects get the results and achieve the positive outcome they seek.

Each step of the bridge must be built. We provide the prospects with something that causes them to consider us as trustworthy.

They then take a step closer to being on our side of the Chasm of Doubt.

Here are some examples.

We offer the prospect something valuable for free (perhaps a free offer that attracted them to us in our original advertisement), and then we deliver it to them.

We ensure they will be satisfied with what we give them. Gift giving has long been a good way to help build a relationship, and it is no different online.

Next, we give them something else that is completely unexpected for free, like a free video, report, or something else even more useful. These gifts must not be self-serving, with embedded sales messages, links to buy your product or service, etc. Real gifts aren’t Trojan horses – they’re honest to goodness useful, valuable things that can be appreciated.

By giving useful, free stuff to our prospects, we are accomplishing several important steps:

We’re demonstrating that we are trustworthy by trying to help them
We’re proving that we are interested in them and their needs
We’re showing them that we actually do have something valuable to offer them
We’re helping them along the path toward solving the ultimate problem (our product can fully resolve)
We’re staying in front of them and keeping our company/product in the foreground (vs. not following up with them at all and allowing them to slip into the ether).

Another way to gain their trust is to confide in them by letting them in on something special, telling them a secret, or even sharing something personal with them. When people confide in you, they are signaling that they trust you. Therefore, you should trust them in return.

Think of all the ways you would go about building a relationship with someone and evaluate whether that same approach could work in building bonds of trust with your prospect.

Sometimes it is easy to forget all the stuff we learned when selling to people in the offline world—how our sales people go about their process of selling.

It begins by establishing rapport, finding common ground and establishing some nominal amount of trust that the sales person has your best interest at heart.

It is no different online. Our brand (if we are an established company) helps to bridge the trust gaps somewhat. If you’re like most small businesses, you don’t yet have an established brand in the eyes of your prospect, so that’s not going to help.

Instead, we must invest the time and effort required to develop the relationship and bonds of trust with our market. Then when our email arrives in her inbox, she will open it and actually read it more often than not. When we recommend something, that recommendation will be taken seriously and not pre-judged as just another sales pitch.

So if developing these relationships is this straightforward, why don’t more companies do it? Because it takes time, work and a sincere interest in our market and customers. It takes doing things that aren’t in our own selfish interests and instead investing our time for someone else. And that’s not nearly as much fun as building more stuff to sell…

So the next time you’re wondering what you can do to increase sales in your market, step back and ask yourself this question.

Which side of the chasm is my market waking up on today?

To see how you can begin to develop these relationships online, check this post out.

Product Launch and Business Growth Blog » online relationships

Groundhog Day Website Marketing

Related posts

How Successful Email Marketing Is Done

Related posts

B2B Lead Generation

Related posts

It’s good to be King

Related posts

Crossing the Chasm of Doubt

Related posts